International Forwarding Experts Japanese products to all over the world!
Log in

Privacy Policy

Privacy Policy

Baggage Forward Company, hereinafter referred to as "we", is committed to protecting your privacy in accordance with the Privacy Policy that is specified below.

  • We will comply with all applicable laws and regulations concerning privacy protection.
  • We will properly handle personal information in connection with collecting, using, and providing them.
    We will not collect and use personal information of our customers without our customers' consent.
    We will use the personal information within the scope approved by our customers. When we need to outsource personal information with a third party or business tie-up partners, we supervise and manage them properly under our criteria.
  • We will implement reasonable security measures against the risk of unauthorized access to, and loss, destruction, falsification, leakage, etc. of, personal information.
  • We establish a compliance program to protect personal information and will continuously review and improve the system, so as to maintain the proper management of personal information.

How we use personal information

We collect and use personal information in the following ways:

  • ・Information you give us to sign up for our website
  • ・Information you give us to use our services
  • ・Information you give us to answer questionnaire
  • ・Information you give us to participate in certain activities, including contests, sweepstakes or other promotions
  • ・Information you give us via our website


We work hard to protect personal information and restrict access to personal information to our employees and they are subject to strict contractual confidentiality obligations.

How we share personal information

We do not share personal information with third parties unless one of the following circumstances applies:

  • ・With your consent
  • ・For legal reasons
  • ・For external processing. We may provide personal information to our business partners that provide services to or on behalf of us in compliance with the following terms of the Privacy Policy.

Who do we share personal information with

We may share personal information with a third party or business tie-up partners for the purpose of outsourcing our service’s operation. In such cases, we will select an outsourcing service provider that we recognize as handling personal information properly, and will provide for necessary matters such as management of personal information and confidentiality, etc., in a contract, etc., so as to ensure that the personal information is not leaked.

Disclosure and renewal, etc. of personal information

We will respond to requests made by our customers to disclose, correct, or delete, etc. their own personal information to the reasonable extent. However, this early notification shall not be applied in one of the following circumstances applies:

  • ・When disclosure is likely to harm the life, body, property or other rights and interests of other custom
  • ・When disclosure is likely to interfere with the proper performance of our services
  • ・The personal information of our customer may be disclosed or provided if required by laws or regulations or public agencies.
  • Log in
  • Register
  • Inquiry

BF forwards and ships Japanese products overseas at a low price even on Saturday and Sunday! You can choose the best shipping method for you. Our experienced staff will always support you until you receive your items. Feel free to contact us!

Tel International call +81-6-6955-7723 From Japan 06-6955-7723

Skype Skype ID baggageforward

Business day : Mon-Fri 9:00 AM - 6:00 PM (JST)
Sat, Sun and Japanese holidays 10:00 AM - 5:00 PM (JST)
Holidays : December 31st to January 2nd

  • VISA
  • Master Card
  • JCB
  • PayPal
  • MUFG
  • Japan Net Bank
  • Rakuten Bank
  • JP Bank


Mon-Fri 9:00AM-6:00PM Sat,Sun 10:00AM-5:00PM